1. LATE ARRIVALS

It is best to arrive 10 minutes before your scheduled start time. If you arrive later than the scheduled start time we still have to end your treatment on the initial scheduled end time. Please keep in mind that you will be charged for the cost of the initial scheduled appointment.  In order to get the most of your treatments by us, please be on time.

2. CANCELLATIONS/RESCHEDULING

Your appointment is very important to us, and time is reserved especially for you. We understand that sometimes schedule adjustments are necessary, so we kindly ask for advance notice whenever possible.

• Cancellations made more than 48 hours before your appointment → Full refund.

• Cancellations made between 48 and 24 hours before your appointment → 50% refund (50% charge applies).

• Cancellations within 24 hours or “No-shows” → No refund (100% charge applies).

• Group bookings (3 or more appointments) require at least 48 hours’ notice.

This policy helps us value the time of both our clients and our therapists, and ensures that other clients have the chance to book in if a spot becomes available.

We truly appreciate your understanding and cooperation. In the rare case of unforeseen circumstances beyond anyone’s control (such as power outages, serious incidents, or extreme weather), we will gladly reschedule your appointment at no cost.

For cancellations outside business hours, please contact us by email: admin@chababeauty.com

3. BOOKING SECURE DEPOSIT

To secure your booking, we require a deposit of 50% of your total treatment price for over 1 hour appointments. The appointment is only finalized once your deposit has been received. Deposits must be paid by Card or Cash within 1 days of booking request and before hours of appointment. failure to comply will result in the cancellation of your booking.

4. SICK OR FEELING UNWELL

If you are sick or under the weather, please let us know so we can reschedule your appointment. Getting a facial while sick is not recommended and in some cases can make you feel worse. We also would like to remind you that Chaba Beauty & Spa is an open space facial beauty salon, and want to make sure to respect and protect everyones well-being.

5. INCLEMENT WEATHER POLICY

Chaba Beauty & Spa standard policy is that appointments canceled with less than 24-hours notice incur a cancellation fee. During the winter months, we are willing to make an exception to that rule. If the Darwin area is under a weather advisory and you believe that it would be unsafe or impossible for you to travel to your appointment, you may reschedule within the 24-hour window at no charge.

6. PAYMENT POLICY

A valid credit card number is required at the time of booking. This policy also applies to gift card and gift certificate holders. Full payments is due at time of service. If you choose to use an alternate form of payment at the time of your appointment, you may do so. We accept cash, Visa, MasterCard. We do not accept personal checks.

7. MEDICAL CONDITIONS

Please advise us at time of booking of any health conditions, allergies, injuries, recent surgeries, pregnancy, or special needs which may affect your services.

Some treatments are not recommended for guests who have certain conditions. For your safety we require a doctor’s clearance before beginning treatment, particularly in the face of the following conditions:
• Cancer
• Cardiovascular conditions, including high or low blood pressure
• Swollen or painful lymph nodes
• Undiagnosed skin rash or thrombosis
• New injury of any kind
• Open sores
• Arthritis (osteo- or rheumatoid)
• Diabetes
• Blood Disorder and Disease

Please note that individuals who have received Botox or Dermal fillers (any injectables), chemical peels, micro-needling, micro-blading, permanent makeup/tattoo, cosmetic treatments with laser or ultrasound, Must wait at least 2 weeks before any facial treatment can be performed.

Individuals prescribed Accutane ( Isotretinoin Therapy) must wait 6-12 months after completion of the prescription before any facial treatment can be performed.

8. PRICES AND SERVICES

Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.

9. GIFT CERTIFICATE POLICY

Gift certificates may be purchased at our spa.
You can always purchase a gift certificate via our website, which you receive in an email form. Please remind to your loved ones to show a printed version of the email to check out their gift certificate upon arrival at our spa.

Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash. Nontransferable for cash & product and another Gift certificates.

10. REFUNDS

Unfortunately, skin care products, spa services and gift cards/certificates are non-refundable.

11. PERSONAL BELONGINGS

Please leave all jewellery and valuable items at home. Chaba Beauty & Spa is not responsible for any lost or misplaced items.

12. QUIET ENVIRONMENT

As a courtesy to other guests, please maintain a quiet level of conversation. Cell phones and all mobile devices must be turned off or put on silent when checking in.

13. CHILDREN & VISITORS ACCOMPANYING THE CLIENT

Due to our limited seating and our guest to maintain the spa’s ambiance, the spa facilities are reserved for clients only. We are unable to accommodate visitors accompanying clients in the treatment areas or the relaxation areas of the spa including those complying with our age restriction policy. For the safety of your children and the comfort of other guests, this policy is strictly enforced.

14. AGE REQUIREMENTS

All spa guests must be 12 years of age or older, minors must be accompanied by their parent or legal guardian.
All guests under the age of 18 must bring a signed consent form.

15. Weekend & Holiday Service Surcharge

Weekend & Holiday surcharge will be applied 10% Sat and 15% On Public holidays & Sunday will apply to services only.